Terms & Condition – Privacy Policy

Please read carefully!

Terms & Conditions

Terms & Conditions

Please read the following Terms and Conditions thoroughly. By making/accepting a reservation through our website, through or contact form, or by phone or email, and booking a service provided by our Company you agree to have read, understood, and fully accept all of our Terms & Conditions as listed below. If you disagree with any part or parts of our Terms & Conditions, please DO NOT proceed to use this website.
All services booked through this website are carried out exclusively by vehicles with a valid commercial license.
Our Tours take place throughout the week and at the time requested by the customer, as indicated on our reservation form.
Requested tour times are subject to operating hours of archaeological sites and/or museums included in the tour. Suggested starting time for all Athens Tours with starting point the port of Piraeus, from cruise ships, is no later than 08:00 am, while for Tours that include areas beyond Athens, with starting point either the port of Piraeus, from cruise ships or hotels in Athens is 08:30 am.
The sequence of the tour highlights, based on the tour itinerary, may be subject to change, due to circumstances beyond our control.
Please be aware that your Driver is not permitted to enter archaeological sites and museums and offer a guiding service. Only Licensed guides, authorized by the Greek Ministry of Culture, are allowed to do so.
Should you require a licensed guide to accompany you to the archaeological sites and museums, we can suggest a licensed guide to provide you with such service, or you can find a licensed guide on your own. Please note that, if you choose to hire the service of a licensed guide for the full time of your tour, an additional seat in the vehicle will be required. Since your licensed guide will be in the vehicle during the tour. For example, should there be 3 persons in your party, you must select 4 persons on the menu, in order for the appropriate vehicle to be provided for your tour.
All accredited (official) licensed guides are freelance professionals by law, who are suggested to you by the operator and hired by you, payments to tour guides are only in cash.
Rates include all tolls, vehicle fuel, parking fees, and baggage charges. VAT (where applicable) is not included.
Rates DO NOT include Drinks, Meals, Entrance fees, Accommodation, licensed guides (which is offered as an optional service at an extra cost) and/or gratuities.
For all services between 23:30 – 06:30 there shall be a night surcharge of 20%.
Your Driver will wait for a maximum of 60 minutes after the confirmed and indicated pick up time. We kindly request that you be on time, otherwise, you will be considered a “Non-Show” and will be charged accordingly.
After you complete your booking process you will receive a confirmation email with all the details and important information of the service booked. Please print it and keep it with you during your Tour or Transfer.
It is required that you provide a valid mobile phone number which is in use and with you or another member of your party during your Tour. Please make sure that roaming services are activated for this number and that it remains switched on and ready to receive calls and/or text messages from our Company, when needed. Should you fail to provide such a number, you risk not being able to be contacted and /or located by our Company.
Baggage is at owner’s risk throughout the Service booked ( Tour or Transfer) unless insured. Small articles, such as coats, wraps, cameras, mobile phones, purses etc and other hand baggage are entirely under the care of the passenger, who is cautioned against the risk attached to any such item being left in the vehicles.
Children’s Seats: The EU directive 2003/20/EC states that children must be seated at an appropriate child seat until they reach the age of 12 years or until they reach a height of 135 cm. However, for licensed taxis, there is an exception. If no child seat is available, children aged 3 years or above may travel as long as they wear an adult seat belt. Children under the age of 3 years MUST travel on an appropriate child seat.
Wheelchairs: Any passengers traveling in a wheelchair must inform us at the time of booking; this is to ensure that the correct vehicle is available to meet your specific requirements. We will also need to be informed if wheelchairs are folding, manual, or include a battery and/or motor. This policy also applies to scooters.
Indicated Tour Rates are valid for pick up and/or drop off locations within Athens and Piraeus city limits. Beyond these limits, there might be an extra charge, depending on the distance of your location.
All offered services are subject to weather conditions, traffic regulations, and any potential events that are beyond the control of our Company, such as strikes, manifestations, floods, etc. Should such an event occur, which might prevent the proper performance of the service, partially or in full, our Company shall apply all reasonable effort in order to fulfill the service. However, should such applied efforts fail, partially or in full, our Company can not be held responsible for non-performance.
Traveling directly after your Tour. If your drop off location is the Airport or Port, in order to continue your traveling (for example if you have a flight to catch or the cruise ship you arrived on is departing at a specific time) we recommended that you follow your drivers precise time instructions and we suggest that passengers buy travel insurance, in order to provide extra security in the unlikely event of a missed boarding. We have been successfully providing private tours, shore excursions and transfers to cruise passengers or those traveling by plane for over 15 years. While we make every effort to return you to your ship or drop you off at the airport on time, there can, in extreme circumstances, be incidents completely out of our control which might delay your arrival back at the airport, port etc. For this reason, your booking with us serves as an acknowledgment that you accept the Terms of Service and have made the necessary arrangements to minimize disappointments while traveling, and you absolve our Company of any liability due to circumstances beyond our control including and not limited to traffic difficulties, mechanical malfunctions, weather conditions etc.
Delivery of services. All services are provided as car rental with the driver following the Greek low. The minimum lease period is defined to three (3) hours regardless if the customer has used the vehicle for less time. Our company reserves the right to deliver the services booked by the client in any way we consider suitable, to ensure the best performance. For example, your Tour or transfer service may be carried out either by our own company cars, hire car with driver, taxi or a sub-contractor depending on availability and other conditions.
Our company reserves the right to add to, change or remove any part of these Terms & Conditions at any time, without notice. Any changes to these Terms & Conditions or any terms available on this website apply as soon as they are shown. By continuing to use this website after any changes are posted, you are indicating your acceptance of those changes. It is, therefore, your responsibility to check these Terms & Conditions each time you use this website so that you can take note of any amendments made. We reserve the right to add, change, discontinue, remove or suspend any content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time.
PICKUP FROM PIRAEUS PORT (applies to both Tours & Transfers): Local laws require that the booking party provides an accurate list of Names & Surnames (as shown in their passports) of all members of the traveling party, according to which our company must prepare all necessary passenger manifests in advance, prior to picking Should the provided list be inaccurate as to the actual names or number of arriving passengers, we reserve the right to cancel your services, without reimbursement.
By booking a Service with our Company you are entering in a legal contract with our Company. If you are experiencing any issues or problems during the tour or transfer, please call us at the telephone number we provide you. If you do not have a working cell phone, please ask your driver to call the office from his cell phone so we can help you and resolve any issues you may be experiencing. If you experienced any issues during your tour and did not call the company during the tour to rectify the situation, you agree to inform the company by email of the issues you experienced and allow the company to make reasonable attempts to resolve your issues satisfactorily before publishing any complaints anywhere publicly, including social websites, peer review sites, blogs, and any other areas on the Internet. If the company resolves your issues satisfactorily and the matter is resolved, you agree to refrain from publishing any negative comments, ratings, or reviews about our Services on the internet or otherwise. Failure to honor this agreement is considered a violation of the contract and the terms you agreed to prior to booking your service. All complaints must be in writing (email is also considered writing) and should be submitted within 21 days of the service you were provided.
If you have any questions regarding our Terms and Conditions or if there is something that is not clear to you, please feel free to ask us via email or our contact form and we will be more than happy to answer any questions you may have.
Baggage
Mercedes Sedan/Saloon (1-3 persons) vehicles max 3 pieces with the following maximum dimensions: height 63,5cm/25 inches, width 45cm/18 inches, depth 28cm/11 inches or 2 larger pieces. Mercedes Minivan or Minibus 1 piece of luggage per person (up to the above dimensions) plus 1 carry-on (not exceeding 3 kilos) per person. IMPORTANT: For each and every requested transfer service, you are required to inform us of the exact luggage description of your party.

Cancellation Policy

Simple Cancellation & Refund policy

There is NO cancellation fee, i.e. 100% of the paid amount (deposit or full amount) is refunded, as long as you cancel your reservation at least 15 days prior to your service date.
Beyond the above 15 days cancellation limit, there will be NO refund. Should you, however, fail to make your appointment, for reasons beyond your control, related to the operation of your airline or cruise ship, such as strikes, prevailing weather conditions, mechanical failures, etc., you will still be refunded 100% of the paid amount.
In any case, should the cancellation date eventually be more than 2 months away from the date you have made your reservation, it is possible that third-party providers, such as credit card companies, PayPal, etc. might levy a charge between 2 – 4%.
Our Company reserves the right to cancel your booking at any time, when reasons beyond the control of the supplier, such as strikes, prevailing weather conditions, mechanical failures, etc. occur. In such a case you shall be immediately notified via the email address you used when making your reservation and your payment shall be refunded at 100%.

Payment Methods

Payment Methods
To secure your reservation, a small deposit is required from our customers. We ensure a secure banking environment for all online transactions, assuring you that we neither request nor retain any credit card or other financial details from our customers.

Deposit Refund
In the event of a no-show or last-minute cancellation of your service appointment, we reserve the right to retain your deposit as a No-Show fee. However, if such circumstances are beyond the client’s control, such as last-minute flight cancellations or a cruise vessel not docking at port, a full refund of the deposit is guaranteed.

Simple Cancellation & Refund Policy
No cancellation fee applies if you cancel your reservation at least 48 hours before your service date, with 100% of the paid amount (deposit or full amount) refunded.

Beyond the 48-hour cancellation limit, no refund will be issued. However, if you miss your appointment due to circumstances beyond your control related to airline or cruise ship operations (e.g., strikes, weather conditions, mechanical failures), a 100% refund of the paid amount will still be provided.
In cases where the cancellation date is more than 2 months from the reservation date, third-party providers like credit card companies or PayPal may impose a charge between 2 – 4%.
Our company reserves the right to cancel your booking at any time due to reasons beyond the supplier’s control, such as strikes, weather conditions, mechanical failures, etc. In such cases, you will be promptly notified via the email address used for the reservation, and a 100% refund will be issued.

F.A,Q.

Frequently Asked Questions

How will I know that my reservation is confirmed?
You will receive a confirmation e-mail, which will contain the details of your reservation after it is confirmed.
I have reserved my transportation. Is there anything else I should do?
No, Absolutely nothing. You have received the confirmation e-mail that was sent to you, which contains the route, your name and all the details regarding your reservation. Simply keep the printout of the email with you as it may be requested by the driver.
Will the driver I hired be waiting for me? How will he recognize me?
At your arrival point (airport arrivals, ship exit, train station etc.) there will be a driver waiting for you with a sign and your name clearly written. Also, the driver will always have your mobile phone number so that he can contact you should any irregular circumstances arise. This is the reason why we ask for some personal information during the reservation.
What if my plane, train or ship is delayed?
There is no reason to worry. No matter the delay, the driver will wait with NO additional charge. As long as you have correctly informed us with your travel details, we receive on-line information from airports, ports and train stations, specifically for this reason.
I want to select a destination that is not listed on your website. Is this possible?
Certainly. Simply send us an e-mail containing the destination you are interested in and we will contact you as soon as possible with information regarding the cost and details.
There are five of us. Can we use one car?
Unfortunately, all Greek legal cars can transport up to 4 people. If there are 5 passengers or more, you will need a second car. We can also provide you with a minivan, minibus or larger capacity vehicle upon your request. In such case, you should state so in your reservation.
Can I make a reservation where I lease a car for as many days as I need continuously?
Certainly. You can lease one of our cars with a driver for as many days as you wish. Simply send us an e-mail containing the details of the reservation you are interested in.
I would also like to book my return. Is it possible?
Yes, there is no problem as far as you inform us with a new reservation or text message at least 24 hours prior.
I need a car in a few hours, can I make a reservation?
Yes, but instead of e-mail you must send us a text message or make a direct call. For e-mail confirmation, we might need up to 8-12 hours depending on your country (time difference).
What is the difference between a licensed guide and a driver guide?
All our drivers are licensed drivers. Licensed drivers, however, cannot enter with you inside archaeological sites or museums. Only licensed tour guides, who are accredited with the Ministry of Culture, can provide a fully-guided sightseeing experience inside archaeological sites and museums. This is an extra service. If you want a licensed tour guide for a certain museum or archaeological site in Greece, we can arrange one for you!

Our Company “Timeless Athens Tours” with the distinctive title at Greek National Tourism Organization “Athens Private Tours” and License Number: 0261E60000638601 with VAT Number: 800921731, is the Data Controllers of the Personal Identification Information you submit to us through the ” http://www.athenstaxigreece.com“ affiliated website. We are responsible for processing them in accordance with the Greek law 2472/1997 & the new General Data Protection Regulation of the EU 2016/679. (Last updated October 13, 2018)

Data Protection Officer (DPO)

If you have any questions regarding the collection, use, and/or disclosure of your personal identification information, please contact our Data Protection Officer.

Attn: Mr. Vassilios Vassalos
Mobile Phone: (+30) 6942200299

Email: info@athenstaxigreece.com

Introduction

To better protect your privacy, we provide this statement which is explaining our online information practices and the choices you can make about the way your information is collected and used and some of the steps we take to safeguard information. In all dealings with us, you must ensure that others you present are aware of the content of our Privacy Policy and consent to your acting on their behalf. Please stay updated to any changes to this Privacy Policy by visiting our site.

Who is responsible for your personal data?

Our website is the controller of the personal data you submit to us and responsible for your personal data under law 2472/1997, and the EU Data Protection Directive (95/46/EC) and the Regulation (EU) 2016/679

Information we collect

We collect the following data about users: Information that you voluntarily submit us or give us in any other way. For example, in order to purchase products or services, it is necessary for you to disclose personal data, including your name, address (partial or whole), email address, phone number, credit card details and other personally identifying information. If you do not provide personal data when purchasing one of our supplier’s products or services, we cannot confirm your purchase or facilitate your booking. In some instances, we may also ask for travel documentation, such as passports, demographic data, including your country of residence, gender, age, travel habits, etc.

Information about others

You may have the opportunity to provide contact and travel-related information for other people through our website. If you “Refer a Friend” or if you purchase products or services for someone else through our website, you will need to submit that individual’s personal data. You must obtain the consent of other individuals prior to providing us with their personal data.

Passive data collection

Like most on-online services, we automatically receive and record information on our server logs from your browser when you use our website. We may use methods such as “cookies”, to collect this information. We use session and persistent cookies. There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 6 months. Session cookies are stored temporarily and disappear when you close your computer. The information that we may collect with these automated methods may include, for example, cookie information, a unique or user ID, browser type, system type, the content and pages that you access on our website, the frequency, and duration of your visits, and the referring URL (the page from which you navigated to our website).

Information we collect through our services, Information we collect from third-party sources.

We also may periodically obtain personal data about you from affiliated entities, business partners and other independent third-party sources and add it to other information about you. For example, if you access third-party services, such as social media services, through our website or before coming to our website, we may collect information such as your username and other information made available to us through those services. We will work with our existing partners and potential future partners to improve and personalize your use of our website in accordance with the practices outlined in this Privacy Policy.

How do we use your personal data?

This information will usually be provided in person during a meeting, online, by writing to us or by telephone.

We use the data we collect from you in the following ways:

To establish and enhance our relationship with you

To provide our services and process, confirm and fulfill your travel according to your needs

To prevent the abusive and fraudulent use of our website

Where permitted by applicable law, to send you information, including via email, about our products and services in which we believe you may be interested.

To respond to your inquiries and for other customer service purposes

For administrative and analytical purposes such as information systems management, accounting, billing, and audits.

We may also use personal data to provide you other services, such as sending you an email notification regarding the status of your travel plans or informing you about special promotions, flight specials, trip information, or other travel opportunities from our website.

Disclosure of collected data

We do not sell or rent email addresses and other personal information that we collect directly through our website. Please be aware, however, that any information that you voluntarily choose to display on any publicly available portion of our website, or on any service, becomes publicly available and may be collected and used by us or others without restriction. We share your information, including personal information, as follows:

For arranging your trip

When you make travel arrangements with us and you provide information about yourself, we use this information to complete your order, fulfill any customer service requests, and provide promotional or trip related information via email. We do not share this information with outside parties except to the extent necessary to complete your order and fulfill your travel arrangements. Such other parties may include but are not limited to, travel suppliers, credit card merchant services, and hotels.

Although attempts to select travel suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers, whose products you purchase through our website. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.

Legal Requirements

We may disclose personal information if we have a good –faith belief that doing so is required by a judicial or administrative order or otherwise required by law. Additionally, we may disclose personal information where we, in good faith, deem it appropriate or necessary to prevent violation of our agreements; take precautions against liability; protect the rights, property, or safety of our website, any individual, or the general public; maintain and protect the security and integrity of our services or infrastructure; protect ourselves and our services from fraudulent, abusive, or unlawful uses; or investigate and defend ourselves against third-party claims or allegations.

Communication and Marketing

If you agree to receive communications from us, where permitted by applicable law, information regarding our offers, products, and services, including, without limitation, through social media updates, by email and postal mail. If you no longer want to receive commercial email messages, you may indicate your preferences regarding commercial email messages; you may indicate your preferences regarding commercial email messages and postal mail messages by contacting us using the information in the “Contact Us” section or through email, as indicated on section 6.

Your Consent

You may, as a visitor tour website, choose not to provide us with personal information. You may also, at any time, access your personal information to update, correct, or delete certain personal information about you by contacting us at our email or through the form in “Contact Us” section. You also have the right to obtain from our website the erasure of personal data about you in the same way.

You can easily erase cookies from your computer or mobile device using your browser. You can choose to disable cookies or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

Please be aware, that even if you update or remove personal information that you have provided to us, your personal information may be retained in our back up files and archives for a reasonable period for legal purposes.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

How do we protect your personal data?

The security of your information is important to us, including, but not limited to, the personal information collected via our website and services. We use reasonable security measures to protect against the loss, misuse, and alteration of Personal information under our control, both during transmission and once we receive it. This includes, but is not limited to, the use of firewalls and encryption. Although we make good faith efforts to maintain the security of such personal information, no method of transmission over the Internet or method of electronic storage is 100% secure and we cannot guarantee that it will remain free from unauthorized access, use disclosure, or alteration. Further, while we work hard to ensure the integrity and security of our networks and systems, we cannot guarantee that our security measures will prevent “hackers” or other unauthorized persons from illegally accessing or obtaining this information.

If we learn of a security breach involving your personal information, we may attempt to notify you electronically so that you can take appropriate protective steps. By using our website or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Website. If a security systems breach occurs, we may post a notice on our homepage or elsewhere, and may send an email to you at the email address you have provided to us.

Minors

Our Website is not directed toward individuals under the age of sixteen (16), and we request that such individuals do not provide personally identifying information through our website. We may receive information about them through their parents or legal guardians.

Should an individual whom we know to be a child under age 16 send personal data to us, we will delete or destroy such data as soon as reasonably possible.

External Links

Our website may include links to other websites which do not fall under our supervision. We cannot accept any responsibility for the protection of privacy or the content of these websites, but we offer these links to make it easier for our visitors to find more information about specific subjects.

Updates to Our Privacy Policy

We may occasionally update this privacy policy. If we do, we will change the ‘effective date” at the top of the privacy policy. Before making any update that would make this privacy policy materially less restrictive in our use or disclosure of personal information collected prior to the update, we will provide prior notice of the update by posting notice on our website at the top of the current privacy policy at least 30 Days before the effective date of the update. We encourage you to periodically review this privacy policy to stay informed about our collection, use, and disclosure of personal information. Your continued use of our website constitutes your agreement to our then-current privacy policy.

Notes & Remarks

Your Transfers / Tours are fully secured & Confirmed ONLY after we receive your deposit, then you will get our final confirmation. Please let us know (email) as soon as you pay your deposit.
We use Mercedes vehicles, legal and licensed by the Greek National Tourism Organization, Smoke-FREE, fully air-conditioned.
Rates include all tolls, fuel, parking fees, and baggage charges.
Not included: Drinks, meals, entrance fees, accommodation, licensed guides (optional) and/or gratuities.
Prices are per car and not per person
The driver will wait maximum 60 minutes after the indicated pick up time
Tours are private, personal and flexible just for you and your party.
For all tours except layover tours that starts/ends at Athens airport there will be a surcharge of 25% (Athens airport is 45-60 minutes drive from Athens, Piraeus port).
For services between 23:30 – 06:30 there will be a 20% surcharge.
Names Lists: Upon booking confirmation, you must provide a full list (names & surnames) for all members of your touring party. This is required by local authorities for all tours and failure to provide such a list may result in the cancellation of your tour.
Drivers cannot come with you inside the sites, ONLY licensed guides can and it is an EXTRA service.
Guides: All accredited (official) guides are freelance professionals by law, who are hired by the operator on your behalf. The guide is responsible for issuing all pertinent documentation concerning his/her services (such as receipts, etc.).
Full day tour duration with a licensed guide is 8 hours and half day tour duration with a licensed guide is 5 hours and ON-SITE is 2-3 hours.

Need Help ?

Give a call or send us a text message, SMS! You can always contact between 07:00-22:00 local Greek time or send a text message (SMS) at (+30) 6942-200-299

Office & Phone hours: 08:00 – 22:00, 24/7